Mark Ellison
Founder & lead plumber
Time-served plumber with 15+ years on the tools, founded Dockside in 2011. Still on the van most days, and usually the one answering the emergency line at 2am.
A small Reading team that does plumbing properly
Dockside started in 2011 with one van parked by the Kennet and one rule: treat people’s time as if it costs something. 15 years on we are four people and two vans, still small on purpose, so whoever quotes your job is whoever does it.
Four things a plumber should show you. On this demo they are empty slots.
- Scheme registration Your trade-body badge and number sit here
- Insurance cover Your public liability cover shown here
- Workmanship guarantee Your guarantee terms shown here
- ID & vetting Your checks and ID policy shown here
The four of us
No subcontractors and no strangers. One of these four is who knocks.
Jamie Okafor
Plumber
Bathroom specialist. Did his apprenticeship with us and never left. If your new en-suite looks showroom-perfect, it was probably Jamie.
Steph Carter
Plumber
Leak-detection wizard and the tidiest worker we’ve ever met. Customers regularly tell us the bathroom was cleaner when she left than when she arrived.
Dee Ellison
Office & bookings
The voice on the phone and the reason your confirmation text arrives so fast. Keeps the diary honest so slots actually mean something.
Four rules we don’t break
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We keep the slot
A booking is a promise. If we are ever going to run late, and it is rare, you get the call before the slot starts rather than after it.
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Price before work
You should never learn the price from the invoice. Standard jobs are agreed in writing before a tool comes off the van.
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Leave it nicer
Dust sheets, shoe covers, a proper tidy-up. We work in your house the way we would want somebody working in ours.
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Credentials on show
Registration, insurance cover and vetting belong at the top of this page. On this demo those four slots are deliberately empty.
Have us round
The diary is live. Pick a day and a slot that suits you, and meet us properly.